Privacy Policy

Last updated: November 13, 2026

This Privacy Policy explains what information BorrowGVL collects when you use the Service, how we use and share it, and the choices you have.

BorrowGVL is a neighborhood marketplace in Greenville, South Carolina, where members lend and borrow everyday items. It is operated by Zeez Ventures LLC.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully.

1 - Definitions

In this Privacy Policy:

BorrowGVL, "we", "us" and "our" mean Zeez Ventures LLC, doing business as BorrowGVL.
Service means the BorrowGVL website at www.borrowgvl.com and everything offered through it.
Member, "you" and "your" mean the person using the Service. A member can be a borrower, a lender, or both.
Personal information means information that identifies you or could reasonably be linked to you.
Service providers means companies that process information on our behalf to help us run the Service, such as payment processing, hosting and email delivery.
Usage data means information collected automatically when you use the Service, such as your IP address and the pages you visit.
Cookies are small files a website stores on your device.

2 - Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, contact us:

By email: hello@borrowetc.com
Through the Contact page on www.borrowgvl.com

3 - Information We Collect

3.1 - Information you give us

Account details: your name, email address, password and neighborhood, your phone number if you add one, plus the profile photo and description you choose to add. We also record whether you've agreed to receive marketing emails.
Identity verification: before your first booking request or before your first listing goes live, you verify your identity through Stripe Identity. Stripe collects a photo of your government-issued ID and a selfie and checks that they match. Stripe keeps these images. We receive the result of the check and the details we need to confirm who you are, such as your verified name.
Listings: item descriptions, photos, prices, condition, security deposit, replacement value, notes for borrowers, your neighborhood, the hand-off methods you offer and the item's location.
Bookings and payments: the items you borrow or lend, dates, prices, service fees, sales tax, discounts and discount codes, security deposit holds, late fees, charges for unreturned items, refunds, payouts and your BorrowGVL balance. You enter card and bank details directly with Stripe, our payment processor. We don't see or store your full card or bank account numbers.
Payout and tax information: to receive payouts, lenders give Stripe their bank account details and the identity and tax information Stripe requires, such as date of birth and Social Security number or EIN. Stripe holds this information.
Messages: messages you send to other members through the Service.
Reviews: reviews and ratings you write about other members and items.
Damage claims and disputes: descriptions, photos and other information you send us when you report damage, a late return or another problem with a booking.
Requests and support: what you send us through the "Ask the neighborhood" form, the contact form or email.
Referrals: referral codes you share or use, and the account credit or fee-free rentals they earn.

3.2 - Information collected automatically

When you use the Service, we collect usage data such as your IP address, browser and device type, the pages you visit, the time and length of your visits, the links you click, and diagnostic data.

We use the location you search from, and the location of listings, to show items near you. If you allow it, your browser may share your approximate location when you search. We don't track your location in the background.

3.3 - Information from Google

You can sign up or log in with your Google account. If you do, we receive basic profile information from that account, such as your name and email address, as allowed by your settings there. We don't receive your password for that account, and we don't post anything on your behalf.

3.4 - Cookies and similar technologies

We use cookies and similar technologies, such as your browser's local storage, for these purposes:

Required: to keep you logged in, remember your settings, secure your account and prevent fraud. The Service doesn't work without these.
Preferences: to remember things in your browser, such as which notifications you've already seen, and a listing you've started but not saved (kept only on your device).
Analytics: to count visits and understand how members use the Service.
Advertising: advertising partners may set cookies or pixels to measure our ads and show you BorrowGVL ads on other sites. See section 6.

You can set your browser to refuse cookies or to alert you when one is sent. If you block required cookies, parts of the Service may not work. The Service does not respond to "Do Not Track" browser signals.

4 - How We Use Your Information

We use personal information to:

Create and manage your account and verify your identity.
Show listings, run searches and display items near you on a map.
Review new listings before they go live.
Process bookings, payments, security deposit holds, service fees, late fees, sales tax, refunds, payouts and BorrowGVL balances.
Let borrowers and lenders message each other and arrange hand-offs.
Review damage claims and settle disputes between members.
Send booking confirmations, reminders and other messages about your account.
Record "Ask the neighborhood" requests, pass them to our team so we can help find the item, and email you if a matching item is listed.
Track referrals and apply discount codes, account credit and fee-free rentals.
Keep the Service safe, including preventing fraud, enforcing our Terms of Service, and protecting members and the public.
Understand how the Service is used, improve it and measure how our ads perform.
Help lenders draft item descriptions with an AI tool, when they choose to use it.
Send news and offers from BorrowGVL. You can unsubscribe at any time with the link in any marketing email.
Meet our legal, accounting and tax obligations.

5 - How We Share Your Information

We do not sell your personal information. We share it only as described below.

5.1 - With other members

Your public profile, including your name as shown on your profile, profile photo, description, neighborhood, listings and reviews, is visible to anyone who visits the Service.
Listings show an approximate area on the map, not an exact address.
When a booking is confirmed, the borrower and lender see the details needed to complete it. Depending on the hand-off method the lender selects, the lender may share their exact address with the borrower.
If you are part of a damage claim or dispute, we may share relevant booking details, messages and photos with the other member involved.

5.2 - With service providers

We use service providers to run the Service. They may use your information only to provide their services to us. They include:

Sharetribe: runs the marketplace platform that stores accounts, listings, bookings and messages.
Stripe: processes payments, holds security deposits, sends payouts and verifies identities through Stripe Identity. Stripe's privacy policy is at https://stripe.com/us/privacy.
Google Maps: shows maps and suggests addresses when you search or create a listing. Google's privacy policy is at https://policies.google.com/privacy.
Render: hosts our website.
Airtable: stores our internal records, such as members' names, email addresses and account status, "Ask the neighborhood" requests, damage claims and emails our team sends about bookings. We use Zapier to copy new member sign-ups into Airtable.
Anthropic: when a lender chooses "Suggest a description", the item's title, category and condition, and any notes the lender types for the draft, are sent to Anthropic's AI model to write a draft description. The item's title may also be used to search the web for product details. We don't send Anthropic the lender's name or contact details. Anthropic's privacy policy is at https://www.anthropic.com/legal/privacy.
Resend: delivers email sent from the Service, such as "Ask the neighborhood" requests, contact form messages and updates from our team about claims and bookings.
Google: when you choose to log in with your Google account.
Analytics, advertising and email marketing providers: described in section 6.

5.3 - For legal reasons and safety

We may disclose information if we believe in good faith that it is necessary to comply with the law, a court order or a valid request from a government authority; to enforce our Terms of Service; to protect the rights, property or safety of BorrowGVL, our members or the public; or to prevent or investigate fraud or other wrongdoing.

5.4 - Business transfers

If Zeez Ventures LLC or BorrowGVL is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5.5 - With your consent

We may share your information for other purposes when you ask us to or agree to it.

6 - Analytics, Advertising and Email

We use, or may use, third-party tools for:

Analytics: measuring traffic and understanding how members use the Service.
Advertising: measuring how our ads perform and showing you BorrowGVL ads on other websites and apps. These partners may use cookies, pixels and similar tools, and may receive information such as your IP address, device identifiers and the pages you visit on the Service.
Email marketing: sending newsletters and offers.

Google Analytics: we use Google Analytics to count visits and see which pages and sign-up forms people use. Google may collect your IP address, device and browser information, and the pages you visit. When a booking is accepted, our servers also send Google Analytics a record of it, linked to your member ID rather than your name or email. Learn how Google uses this data at How Google uses information from sites that use its services. You can opt out with the Google Analytics opt-out add-on.

Klaviyo: we use Klaviyo to store sign-ups from our forms and to send our emails. Klaviyo receives your name, email, neighborhood and the interests you share, and it may record whether you open or click our emails. Klaviyo's script on our site records visits and how you first found us. If you agreed to marketing emails, or asked us to email you about an "Ask the neighborhood" request, we also send Klaviyo your activity on the Service, such as items you list, borrow or lend, and requests you make, and link your visits to your email address. If you didn't, we don't send your details to Klaviyo. Klaviyo privacy notice.

Meta: we use the Meta Pixel and Conversions API to measure our Facebook and Instagram ads and show BorrowGVL ads to people who visited our site. Meta may receive your IP address, device information, the pages you visit and actions such as signing up, listing an item or renting one. From our servers, we send Meta a hashed (scrambled) version of your email address and member ID when you do one of these things, whether or not you've agreed to marketing emails. Meta Privacy Policy.

Reddit: we use the Reddit pixel and Reddit's Conversions API to measure our Reddit ads. Reddit may receive your IP address, device information and actions such as signing up, listing an item or renting one. From our servers, we send Reddit a hashed (scrambled) version of your email address and member ID when you do one of these things. Reddit Privacy Policy.

To limit interest-based advertising, you can use:

The NAI's opt-out platform: http://www.networkadvertising.org/choices/
The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
Your device settings: "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android.

Opting out doesn't stop all ads. You may still see BorrowGVL ads that aren't based on your activity. Opt-outs saved in cookies apply only to the browser you use.

7 - Keeping and Deleting Your Information

We keep personal information for as long as your account is open and as long as we need it to provide the Service. After you close your account, we may keep some information to complete bookings, payments or claims in progress, resolve disputes, prevent fraud, keep financial and tax records, or comply with the law. Messages and reviews you've sent may stay visible to the other members involved.

Stripe keeps identity verification and payment information under its own retention policies.

8 - Your Choices

Access and correct: you can view and update most of your account and profile information in your account settings.
Delete: you can ask us to delete your account and personal information by contacting us. Some information may be kept as described in section 7.
Get a copy: you can ask us for a copy of the personal information we hold about you.
Marketing emails: unsubscribe using the link in any marketing email. We will still send messages about your account and bookings.
Cookies and ads: see sections 3.4 and 6.

We may need to verify your identity before acting on a request. We won't treat you differently for making one.

9 - Security

We use reasonable measures to protect your information, and payment and identity details are handled by Stripe. No method of transmission over the internet or electronic storage is completely secure, so we can't guarantee absolute security. If a security breach affects your personal information, we will notify you as required by law.

10 - Age Requirement

The Service is only for people 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, contact us and we will delete it.

11 - Where Your Information Is Processed

BorrowGVL operates in the United States. Our service providers may process information in the United States or in other countries where they operate.

12 - Links to Other Websites

The Service may link to websites we don't operate. If you click a third-party link, you'll be taken to that site. We aren't responsible for the content or privacy practices of other sites, so please review their privacy policies.

13 - Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date at the top. If we make significant changes, we will let you know by email or with a notice on the Service before they take effect.